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Order/payment policy

Ordering Policy

Price changes for pre-order items
  • If for some reason the price of a pre-ordered item changes, you may be asked to make an additional payment for the difference.
  • In this case, we will inform you of the price change and the additional payment procedure by e-mail.
  • If you wish to cancel your order due to a price change, please follow the instructions in the email.
  • If you wish to cancel your order, please follow the instructions in the email.
Limit on the number of tickets purchased
  • In order to ensure a wide range of customers, the number of tickets per person may be limited.
  • If the number of tickets purchased by one person exceeds the limit, or if the limit is exceeded by a person registered as the same person, the order may be cancelled.

 

Payment Policy

Paypal

  • You can use your PayPal balance, direct debit from your bank account, and a debit or credit card with the Visa, MasterCard, JCB, American Express, or Discover logo.

Credit card(Japan only)

  • We accept VISA / MASTER / JCB credit cards.

Cash on delivery(Japan only)

  • For customers who use cash on delivery, we will deliver it by Sagawa Express's cash on delivery service, "e-collect". Please pay the sales driver of Sagawa Express by cash, credit card or debit card.
    In addition, a cash-on-delivery charge will be charged according to the cash-on-delivery amount for each shipment.
    Please note that.

※Cash on delivery amount (total product price * including consumption tax) / Cash on delivery fee (excluding tax)

  • 10,000 yen or less / 300 yen
  • 30,000 yen or less / 400 yen
  • 100,000 yen or less / 600 yen
  • 300,000 yen or less / 1,000 yen
  • 500,000 yen or less / 2,000 yen
  • 1 million yen or less / 3,000 yen

Please see below for details on available card companies.
http://www.e-collect.jp/


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