We ship within 3 business days from the next business day after your order is placed. (We are not open on Saturdays, Sundays, and holidays.)
We do not accept delivery date and time requests.
We do not accept cancellation or change of delivery date and time, even if it is before shipment.
We cannot combine separate orders into one package.
*If items with different release dates are purchased at the same time, they will be shipped according to the product with the later release date.

Sagawa Express (parcel delivery company)

• Nationwide flat-rate shipping is ¥660 (including tax) *Free shipping for purchases of ¥10,000 or more (excluding tax).
• *We will ship by "Yamato Transport" or "Yu-Pack" to Okinawa Prefecture and some remote islands and remote areas where relay charges are required.
• *For remote islands, relay fees and other actual costs will be charged.

Receipt period of goods

• The ordered items will be available for pickup within "7 days" from the date of our shipment.
• If you are not at home, the shipping company will notify you with a notice of absence.
• Please be sure to pick up your order, even if you have already paid for it, as it will be automatically returned to you after the delivery period.
• Please note that the customer will be responsible for shipping charges for re-shipment after the return.
• If there are repeated cancellations by the customer, we may restrict the use of the service.

Nekoposu

• Nationwide flat-rate shipping is ￥385 (including tax) *Excluding items eligible for free shipping.
• NekoPos can deliver only CDs, 7-inch records, some books, and some goods.
• Payment by credit card only.
• NekoPos will be sent by post. Please contact the courier company for compensation for damage, defacement, loss, etc. of items due to accidents during delivery.

About Payment

Payment Method	Credit card payment / Cash on delivery / Paypal
Time of payment	Credit card payment: Before the product is shipped (however, for pre-order items, payment is made at the time of order) Cash on delivery (COD): At the time of receipt of goods Paypal: At the time of order

Credit Card
VISA/MASTER/JCB/AMEX

Cash on delivery
For customers who wish to pay cash on delivery, we will use Sagawa Express' "e-Collect" cash-on-delivery service.
Please pay the amount to the Sagawa Express sales driver in cash, credit card, or debit card.
A cash on delivery fee will be charged for each shipment according to the amount of the cash on delivery. Please understand this in advance.

Amount of cash on delivery / Cash on delivery fee
10,000 yen or less / 330 yen
30,000 yen or less / 440 yen
100,000 yen or less / 660 yen

For details on credit card companies that can be used for "e-Collect", please refer to the following.
http://www.e-collect.jp/

Paypal
You may use your PayPal balance, direct deposit from an eligible bank account, and a debit or credit card bearing the Visa, MasterCard, JCB, American Express, or Discover logo.

Other

Price change for reserved items
If, for some reason, the price of a pre-ordered item is changed, we may ask you to pay the difference in price.
In this case, we will notify you by e-mail.
If you wish to cancel your order, please follow the instructions in the e-mail.

Limit on the number of products purchased
In order to ensure a wide range of customers, we may limit the number of items that can be purchased by a single person.
If the number of tickets purchased by a single person exceeds the limit, or if the limit is exceeded by a person registered as the same person, the order may be cancelled.