Refund policy
If the goods are faulty, or if you receive goods that differ from what you ordered due to our fault, please contact us within one week of receiving the goods.
※※attention※※
Please note that returns, order changes and cancellations are not accepted after an order has been placed.
●Return and exchange process
Please send an email to "store@p-vine.jp" with your order ID, the date of the order, the item ordered and, if there is damage, a picture showing the condition of the item.
A representative will reply with details of the return or exchange.
Upon receipt of the goods from the customer, we will check the defective part and send a replacement product if available.
Please note that if a good product is not available, a refund will be made.
【Contact】
mail: store@p-vine.jp
Phone +81-(0)3-5784-1250
(Opening hours: 10am - 6pm, Monday to Friday, excluding public holidays.)
●Returns and exchanges cannot be accepted in the following cases Please note that.
※If more than 1 week has elapsed since receipt of the goods.
※Returns and exchanges for customer convenience.
※Products that are scratched or damaged due to the customer's responsibility.
Although every effort is made to ensure the safety of the goods, there is a possibility of unintentional damage if the goods are shipped long distances, e.g. overseas.
A slight bending or folding of the jacket that does not significantly damage the product image does not constitute a defective product and may not be subject to return or exchange.
We would like to thank you for your understanding.
※※attention※※
Please note that returns, order changes and cancellations are not accepted after an order has been placed.
●Return and exchange process
Please send an email to "store@p-vine.jp" with your order ID, the date of the order, the item ordered and, if there is damage, a picture showing the condition of the item.
A representative will reply with details of the return or exchange.
Upon receipt of the goods from the customer, we will check the defective part and send a replacement product if available.
Please note that if a good product is not available, a refund will be made.
【Contact】
mail: store@p-vine.jp
Phone +81-(0)3-5784-1250
(Opening hours: 10am - 6pm, Monday to Friday, excluding public holidays.)
●Returns and exchanges cannot be accepted in the following cases Please note that.
※If more than 1 week has elapsed since receipt of the goods.
※Returns and exchanges for customer convenience.
※Products that are scratched or damaged due to the customer's responsibility.
Although every effort is made to ensure the safety of the goods, there is a possibility of unintentional damage if the goods are shipped long distances, e.g. overseas.
A slight bending or folding of the jacket that does not significantly damage the product image does not constitute a defective product and may not be subject to return or exchange.
We would like to thank you for your understanding.